Another Drama has again occurred in South-Africa as angry family members of a deceased man who died in Galashewe, Kimberly in a shanty fire on Friday.
According to one of the brothers of the deceased Thabo Tshite, they had no option as they already had made arrangements to lay their brother to rest.
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“Our brother died in the fire at about 2am on Tuesday, we immediately reported his death and also informed the bank. Our 70-year-old father is the policy holder and he told us what documents were required for the claim,”said Tshite
According to Tshite, they followed all the procedures and completed the necessary paperwork.
“The bank told us they wanted police clearance and all other necessary documents. We hurriedly submitted all that’s required that same day. The bank said the payout would be ready within 48hours.
We were relieved as we made it clear to them that my brother died in a horrific manner and we wished to bury him as soon as possible,
We were thinking about the state of the body because he was burnt beyond recognition. The bank seemed to understand our wish and said we would receive the payout.
However, it is now more than 48 hours and the money still does not reflect in the bank account of our dad”
Tshite also lamented that he even accompanied his father in the process of documentation.
“We came back to the bank on Friday morning. We spoke to someone from their head office and we were assured that the money will be paid out to us. We had made arrangements to bury our brother on Saturday, October 3.
As the day progressed, my father informed us that the money still didn’t reflect in his bank account.
I then called the branch and told them that we would come and leave the corpse in the bank should they fail to pay us the money. We waited for hours and I again called the bank just before 3pm. We were then told that the matter is been escalated to the head office.
I told the person that we would bring my brother’s dead body to the bank and that they can go ahead and bury him. We are ready to vmbuty my brother and the bank wants to inform us a few hours before the funeral that we are not able to do so, Tshite said.
As the drama began, some customers being attended to in the bank took video footage with their cellphones as the brothers came in with the coffin.
Security personnel unsuccessfully tried to resolve the issue as customers looked upon.
The brothers vowed that they would not move an inch or even feel threatened.
Some staffs at the bank tried to resolve the matter and told the family members later that they would call the regional manager to come and resolve the matter.
Police officers also rushed in to the bank afty being informed of the chaos.
As police and family members waited for the regional managers to arrive, they were told the money would be deposited at 5pm that day. This decision didn’t go down well with the family and Lebogang, a family member asked why the money would be paid by 5pm.
“We had been waiting for the regional manager for so long, what would be so difficult to just make transfer? These people want us to leave the building because they know the bank is now closed. Once we are outside, we will no longer get the money. We will wait until 5pm and only leave once we get a ca from our father that the money has been paid to him.
It was gathered that the matter was resolved eventually that day.